Total Quality Management Program

Total Quality Management Program

1. Fundamentals of Management

2. Quality Concept and Definition

3. Quality Planning

4. Quality Appraisal Developments

5. Quality Cost

6. Services Quality

7. Suppliers Quality

For registration or further information please don't hesitate to contact 

Bright Minds Call Center

16769

Or click here to Contact the Online Customer Service 

Professional Trainer Program

Professional Trainer

Every day, training is becoming part of more job descriptions. Whether it's teaching a new employee what their role is or training 100 employees on how to manage their time better, some basic learning principles apply. This one-day course will help you become the type of trainer that people really .

learn from. How You Will Benefit:

Develop the essential skills for a trainer

Understand adult learning

Know how to develop a training session

Know how to add fun and games to your program

Be familiar with delivery methods


What You Will Cover:

Being genuine and humble

Communication and presentation skills

Nurturing a readiness to learn

Principles of adult learning

Learning methods

Establishing a learning climate

Dealing with the difficult

Identifying your audience

Performing a needs analysis

Writing objectives

Outlining the program

Researching and writing the program

Testing the program

Types of activities

Getting buy-in

Using humor

Quick and easy games

Troubleshooting games

Visual aids and presentation tips

Managing questions and answers

For registration or further information please don't hesitate to contact 

Bright Minds Call Center

16769

Or click here to Contact the Online Customer Service 

Managing Customer Service Program

Managing Customer Service 

How You Will Benefit:

Identify ways to establish links between excellence in customer service and your business practices and policies.

Develop the skills and practices that are essential elements of a customer service focused manager.Recognize what employees are looking for to be truly engaged.Recognize who the customers are and what they are looking for.

Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.

What You Will Cover:

Who our customers are and what they expect

Sustaining an individual level of engagement

Communication skills

Appropriate sharing

Self-image & first impressions

Effective leadership

Situational leadership

Developing your leadership style

Managing employee engagement

Developing a Service Management System

For registration or further information please don't hesitate to contact 

Bright Minds Call Center

16769

Or click here to Contact the Online Customer Service 

Selling Skills Program

Selling Skills Program

Essential Selling skills.√

what is selling ( the seven step selling cycle.√

types of selling.√

setting smart goals to stay focused.√

finding your new clients.√

ten sales mistakes.√

ten ways to improve your selling.√

For registration or further information please don't hesitate to contact 

Bright Minds Call Center

16769

Or click here to Contact the Online Customer Service 

Strategic HR Management Program

Strategic HR Management Program.

 Management Function and H.R.√

 Management Roles and H.R.√

 Definitions and Objectives of HRM.√

 The Main Functions in H.R.√

 H.R. Fail.√

 HR Organization Charts and Titles.√

Shifts in HR Management.√

 HR Vocabulary.√

 Strategic Planning Process.√

 Organization Life-Cycle Stages and HR Strategy.√

For registration or further information please don't hesitate to contact 

Bright Minds Call Center

16769

Or click here to Contact the Online Customer Service