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Managing Customer Service
How You Will Benefit:
Identify ways to establish links between excellence in customer service and your business practices and policies.
Develop the skills and practices that are essential elements of a customer service focused manager.Recognize what employees are looking for to be truly engaged.Recognize who the customers are and what they are looking for.
Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.
What You Will Cover:
Who our customers are and what they expect
Sustaining an individual level of engagement
Communication skills
Appropriate sharing
Self-image & first impressions
Effective leadership
Situational leadership
Developing your leadership style
Managing employee engagement
Developing a Service Management System
For registration or further information please don't hesitate to contact
Bright Minds Call Center
16769
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